Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

TCM app no longer loading

As of 4/8/21, the TCM app is no longer loading. HAve uninstalled, restarted Roku, reinstalled and NO response. Screen shows LOADING and just churns,  eventually failing. 


Level 7

Re: TCM app no longer loading

What's going on ?

Level 8

Re: TCM app no longer loading

App only shows splash screen and then just churns. No HOME/ WATCH LIVE/FILMS/or WATCHLIST.

Have uninstalled, rebooted Roku, reinstalled and still no luck.

RARELY it will load and then if one chooses a movie to watch (either Live or from Films) it never loads.

I suspect it is an issue on TCM side...but it has been going on for over 2 days. *began on 4/8 early in day*

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Roku Employee
Roku Employee

Re: TCM app no longer loading

Hi @Jennajon,

We're sorry to hear that you're having this experience. 

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information we will be able to pass it along to the appropriate team to investigate further.



Level 8

Re: TCM app no longer loading

Thank you for asking for additional information; however it appears the issues were originating from TCM and have resolved as of this writing.

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