Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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LadS
Level 7

TCM app needs service provider

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We recently switched from Amazon Firestick to Roku and we couldn't be happier.  The only problem we have is with the Firestick we could watch a movie on TCM anytime, not just when it was live on their channel.  Roku needs a service provider to watch anything that is not live on TCM.  I contacted customer service and they could not tell me why that is the case.  They can only explain that I need a service provider.  Cable is too expensive which is why we stream.

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twiceover
Level 13

Re: TCM app needs service provider

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It's really up to the provider to define why you can / cannot do what you are asking.  Roku just provides a platform for providers to build their streaming apps.  In this case, TCM would have to tell you.  It's possible they have a deal with Amazon which allows their content to be viewed without a subscription.

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twiceover
Level 13

Re: TCM app needs service provider

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It's really up to the provider to define why you can / cannot do what you are asking.  Roku just provides a platform for providers to build their streaming apps.  In this case, TCM would have to tell you.  It's possible they have a deal with Amazon which allows their content to be viewed without a subscription.

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blade_005
Level 14

Re: TCM app needs service provider

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@LadS wrote:

We recently switched from Amazon Firestick to Roku and we couldn't be happier.  The only problem we have is with the Firestick we could watch a movie on TCM anytime, not just when it was live on their channel.  Roku needs a service provider to watch anything that is not live on TCM.  I contacted customer service and they could not tell me why that is the case.  They can only explain that I need a service provider.  Cable is too expensive which is why we stream.


I have the WATCH TCM app installed on a Roku TV and on a Fire TV Stick. The app provides both the LIVE East and West coast feeds along with the on demand library of movies. Both the Roku TV and the Fire TV Stick require that you authenticate with a cable service provider. TCM does not offer a standalone monthly subscription option. I am not sure how you are getting both the LIVE feeds and the on demand library on the Firestick without providing authentication to a cable service provider that includes the TCM channel.

 

It is up to TCM as to how their content is accessed. I wish they would have a reasonably priced standalone monthly subscription option, but they currently do not. Warnermedia did announce that the HBO Max classics movie collection will be curated by TCM. It will likely be a subset of what is on the WATCH TCM app unfortunately.

TCL Roku-TV 55P605 (4K/HDR/DV) | VIZIO SB36512‑F6 ATMOS Soundbar | FTV4K Max
TCL Roku-TV 43S425 (4K HDR) | FTV4K Max
TCL Roku-TV 32S301 (720p) | FTV4K Max
YABER Y31 1080p LED Projector | ONN 5.1.2 Dolby ATMOS Soundbar | FTV4K Max
six
Level 7

Re: TCM app needs service provider

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I can not authenticate my spectrum channel when asked to log into spectrum.  I try to log into spectrum with the correct password but it fails to authenticate.  Anyone else have that problem?

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six
Level 7

Re: TCM app needs service provider

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I authenticated my carrier (Spectrum)  successfully by changing my browser from FireFox to Microsoft Edge.  That solved my problem.

Six

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lovetowatchTV
Level 7

Re: TCM app needs service provider

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I have the same problem with ATT u-verse.  The app attempts to launch an then returns to the home page.  I never even get the option to activate with my provider.  

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RokuKariza-D
Roku Employee
Roku Employee

Re: TCM app needs service provider

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Hi @lovetowatchTV 

Thanks for reaching out here in the Community!

Does the issue only occur on one channel or across other channels installed on your Roku device?

In some cases, removing the affected channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
  2. Restart your Roku device: Refer to earlier instructions to restart your Roku device.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Let us know how it goes.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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