Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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ghindman
Level 7

TCL 6-Series no Amazon 4k content

I picked up a new TCL 6-Series 55R615 and the Amazon Prime app does not seem to recognize it as a 4k-capable device - I only seem to get HD content.  I assume since Roku Ultra and Premier were supported devices that the TCL TVs would be, as well.  Is this coming soon?
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2 Replies
atc98092
Level 13

Re: TCL 6-Series no Amazon 4k content

Amazon makes it difficult to find their UHD content. It's in a separate line of their own, and with my Roku players I often have to scroll quite a ways before they appear. It doesn't matter that they have a title in HD and UHD, they don't automatically show you the highest available quality available. You have to find the specific UHD category to see the available titles. 
Dan
Nvidia Shield, Roku Stick (3600), Ultra (4640), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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ghindman
Level 7

Re: TCL 6-Series no Amazon 4k content

"atc98092" wrote:
Amazon makes it difficult to find their UHD content. It's in a separate line of their own, and with my Roku players I often have to scroll quite a ways before they appear. It doesn't matter that they have a title in HD and UHD, they don't automatically show you the highest available quality available. You have to find the specific UHD category to see the available titles. 

Yeah, it's not that - I'm familiar with that from my Samsung TV.  There's no UHD line at all on the Roku TV, and all their Amazon Originals aren't listed in UHD, either.
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