Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ReeCeeRob
Level 7

TBS error message

The TBS app hasn’t been working properly for a couple weeks for me. It says I don’t have access to the program through my cable provider. This has happened in the past, and usually fixes itself in a day or two. I have tried logging out on the app and my cable account on my computer, clearing the cookies and cache, logging back into my cable account online and then logging back into the app on the Roku. Still doesn’t work.

This is happening on multiple Roku devices. I double checked my Cox cable account, and nothing has changed and it is current. My cable log in works, as I’ve logged in using it on other Roku apps, this seems to be specific to TBS. I’ve tried countless time over the last couple weeks to log on, and once or twice it did, but next time I go to the app I get the error again.

Any ideas?

0 Kudos
1 Reply
makaiguy
Level 20

Re: TBS error message

I have had no problems with TCM thru my AtlanticBB account, in fact I am viewing one of my favorite movies, "Gypsy",  at this moment, so I suspect the problem is at Cox's end.

But when problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos