Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

TBS channel - we were unable to authenticate your device and can't continue

I watch TBS channel all the time and today it said oops there was a problem. Sorry for the inconvenience! Here's what happened: Sorry but we were unable to authenticate your device and can't continue. I tried uninstalling, reboot, reinstalling, reboot, and it didn't work. I also tried factory reset, and that didn't work either. I also tried unplugging it for a day and plugging it back in and it didn't work. What should I do? Has anyone else had this problem?

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Level 18

Re: I watch TBS channel all Sorry but we were unable to authenticate your device and can't continue

Did you recently drop a subscription to a paid service that carries TBS?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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