Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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scotteggs
Level 7

TBS/TNT activation not working

Having an issue activating TBS and TNT. Visiting tbs.com/activate or tnt activate brings me to my provider (directv) I then login, the page then returns to the original activation page and asks for the code generated by my roku device. 

steps to reproduce

install tbs application
click into settings
click to sign in
am brought to activation page where an activation code is shown

on a browser i visit tbs.com/activate
i enter the code
i select my cable provider (directv)
i am brought to a directv login screen
i enter my credentials and login
i am then redirected back to the original activation screen asking for an activation code

on the roku device, it never changes, just shows the code

I have followed the instructions for reboot (uninstall app, reboot device, install app) and am getting the same response. This is the same for tbs and tnt. 

I am on a TLC RokuTV 8103X, software 8.2.0 build 4169-48

please help!
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2 Replies
DBDukes
Level 10

Re: TBS/TNT activation not working

"scotteggs" wrote:
Having an issue activating TBS and TNT. Visiting tbs.com/activate or tnt activate brings me to my provider (directv) I then login, the page then returns to the original activation page and asks for the code generated by my roku device. 

steps to reproduce

install tbs application
click into settings
click to sign in
am brought to activation page where an activation code is shown

on a browser i visit tbs.com/activate
i enter the code
i select my cable provider (directv)
i am brought to a directv login screen
i enter my credentials and login
i am then redirected back to the original activation screen asking for an activation code

on the roku device, it never changes, just shows the code

I have followed the instructions for reboot (uninstall app, reboot device, install app) and am getting the same response. This is the same for tbs and tnt. 

I am on a TLC RokuTV 8103X, software 8.2.0 build 4169-48

please help!

On your Web browser, log out of your provider. Clear your cookies on your browser. Reboot your computer.

Remove the app from your Roku. Reboot the Roku. Reinstall the app.

On your Web browser, log into your provider.

On your Roku, follow the instructions to authenticate the app.
DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
BDWells
Level 7

Re: TBS/TNT activation not working

I am having the same issue with Cox Cable. I have tried this above and no luck. I am having the same issue with the Fox Sports Go app (except FSG has an error message).

Help!!! I want to watch my besketball games!

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