Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

TBS/TNT activation not working

Having an issue activating TBS and TNT. Visiting tbs.com/activate or tnt activate brings me to my provider (directv) I then login, the page then returns to the original activation page and asks for the code generated by my roku device. 

steps to reproduce

install tbs application
click into settings
click to sign in
am brought to activation page where an activation code is shown

on a browser i visit tbs.com/activate
i enter the code
i select my cable provider (directv)
i am brought to a directv login screen
i enter my credentials and login
i am then redirected back to the original activation screen asking for an activation code

on the roku device, it never changes, just shows the code

I have followed the instructions for reboot (uninstall app, reboot device, install app) and am getting the same response. This is the same for tbs and tnt. 

I am on a TLC RokuTV 8103X, software 8.2.0 build 4169-48

please help!
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6 Replies
Highlighted
Level 11

Re: TBS/TNT activation not working

"scotteggs" wrote:
Having an issue activating TBS and TNT. Visiting tbs.com/activate or tnt activate brings me to my provider (directv) I then login, the page then returns to the original activation page and asks for the code generated by my roku device. 

steps to reproduce

install tbs application
click into settings
click to sign in
am brought to activation page where an activation code is shown

on a browser i visit tbs.com/activate
i enter the code
i select my cable provider (directv)
i am brought to a directv login screen
i enter my credentials and login
i am then redirected back to the original activation screen asking for an activation code

on the roku device, it never changes, just shows the code

I have followed the instructions for reboot (uninstall app, reboot device, install app) and am getting the same response. This is the same for tbs and tnt. 

I am on a TLC RokuTV 8103X, software 8.2.0 build 4169-48

please help!

On your Web browser, log out of your provider. Clear your cookies on your browser. Reboot your computer.

Remove the app from your Roku. Reboot the Roku. Reinstall the app.

On your Web browser, log into your provider.

On your Roku, follow the instructions to authenticate the app.
DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
Highlighted
Level 7

Re: TBS/TNT activation not working

I am having the same issue with Cox Cable. I have tried this above and no luck. I am having the same issue with the Fox Sports Go app (except FSG has an error message).

Help!!! I want to watch my besketball games!

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Level 7

Re: TBS/TNT activation not working

Since the TBS, TNT apps were combined it signs me in to altice one and then tells me that it's not part of my cable package

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Highlighted
Level 7

Re: TBS/TNT activation not working

I'm having the same problem I get to the code put it in and then this chat guy shows up ask I g for 39.99 for a one time fee it's supposed to be free 

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Roku Employee
Roku Employee

Re: TBS/TNT activation not working

@Jimmys 

Thanks for the note.

When you say you are putting the code in and someone asks you for payment, are you talking about activating your device with the activation code, or activating a channel?

Please be aware that Roku does not charge an activation fee or charge for support.

Can you please clarify your situation so we can continue to further assist you.

For more information regarding if Roku charges for support, visit our Support page here: Will I be charged for customer service, device activation, or creating a Roku account?

Danny R.
Roku Forum Moderator
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Highlighted
Level 7

Re: TBS/TNT activation not working

I tried to activate TNT, but it kept asking for provider. Tried 3 times with no luck.


@Jimmys wrote:

I'm having the same problem I get to the code put it in and then this chat guy shows up ask I g for 39.99 for a one time fee it's supposed to be free 


 

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