Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Tonyf
Level 7

Syfy re-authenticate

I subscribe to Frontier communication as my cable provider and have been running the Syfy and history channels for several months. Now all of a sudden when I try and load shows I get the message that the channels need to be re-authenticated but there is no way to do it. All that shows is an error message and a try again button. 

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4 REPLIES 4\
RokuDanny-R
Roku Employee
Roku Employee

Re: Syfy re-authenticate

@Tonyf 

Thanks for the note.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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stanleyZ
Level 7

Re: Syfy re-authenticate

No, your advice to re-authentical does not work, but thanks.

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Hillbillybull
Level 7

Re: Syfy re-authenticate

I hlave been watching Resident Alien on here for weeks. I havr syfy on my direct tv package amd thus far havent had any issues. Now all of a sudden its saying error and wont play syfy! Ugh! When i contacted roku on the chat they said that I dont have a subsricption to syfy channel but I do through direct tv. So why is it not working?!

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RokuMary-F
Roku Employee
Roku Employee

Re: Syfy re-authenticate

Hi @Hillbillybull,

Thanks for the post.

If the issue is only with the channel alone, this is a good indication that there likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback. 

For more information about these services, including their availability on the Roku platform, you'll want to contact DirecTV or AT&T TV support: https://www.att.com/support/contact-us/directv/

Thanks,

Mary

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