Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Syfy re-authenticate

I subscribe to Frontier communication as my cable provider and have been running the Syfy and history channels for several months. Now all of a sudden when I try and load shows I get the message that the channels need to be re-authenticated but there is no way to do it. All that shows is an error message and a try again button. 

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Roku Employee
Roku Employee

Re: Syfy re-authenticate


Thanks for the note.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?


Danny R.
Roku Forum Moderator
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