Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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ibepatience
Level 7

Switch from paid HBOMax to free from ATT

We had a paid subscription to HBOMax but I just switched cell phone carriers to AT&T and they offer free HBOMax. I cancelled my paid subscription on my Roku account but I can't see where I can re-install it with the AT&T plan. Anyone know how to do that?

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makaiguy
Level 20

Re: Switch from paid HBOMax to free from ATT

I don't have HBO-anything but here's a guess.

When you cancel a premium subscription it just stops it from auto-renewing when your prepaid subscription period runs out, but it stays in force for the duration of the pre-paid subscription.  Consequently it keeps logging you into your old subscription.

Find the place where you can log out of that subscription from within the HBO app.  It could be under Account, Settings, Options, or something similar.  Then you should be able to log back in and connect to your new account.

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