Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Supposed to get discount for 1st movie on Row8 but charged full price

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I downloaded Row8 to purchase a movie because it said the first movie would be discounted and would only cost $1.50. Instead I was charged the whole price of $3.49 plus tax. Is there anything I can do to get the discount. It’s mostly the principal because I was lied to and don’t want it to happen again. Thanks. 

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Roku Employee
Roku Employee

Re: Supposed to get discount for 1st movie on Row8 but charged full price

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@Camille417 

Thanks for the inquiry.

For more information about that channel's account and billing issues, you'll want to contact Row8  support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Row8 support here: https://row8.com/support

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Supposed to get discount for 1st movie on Row8 but charged full price

Jump to solution

@Camille417 

Thanks for the inquiry.

For more information about that channel's account and billing issues, you'll want to contact Row8  support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Row8 support here: https://row8.com/support

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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