Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Craig2
Level 7

Super bowl couldn’t load on CTV paid subscription!

How do we get a refund for paid subscription to CTV from Roku for no service during Super Bowl.  Very maddening and let down! Want refund to paid subscription from non delivery of service. How do I contact Roku to get refund?

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MaryFranco
Roku Employee
Roku Employee

Re: Super bowl couldn’t load on CTV paid subscription!

Hi @Craig2,

 

Thanks for the post.

 

For account, billing, or order related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

 

Thanks,

Mary

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