Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Sundance Now

I have had the Sundance Now free trial and want to purchase the month-to-month service. However, Roku will not let me do it. The site keeps saying my code is not valid no matter what I try. What's going on? How do you ever get to contact a real person to fix things?

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Roku Employee
Roku Employee

Re: Sundance Now


Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: They will be able further assist you.

You can also reach out to Sundance support directly here:


Danny R.
Roku Forum Moderator
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