Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I have had the Sundance Now free trial and want to purchase the month-to-month service. However, Roku will not let me do it. The site keeps saying my code is not valid no matter what I try. What's going on? How do you ever get to contact a real person to fix things?
For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able further assist you.