Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Nori
Level 7

Sundance Channel:

Whenever I select “more episodes” on any series, display goes to Roku home screen. This only happens on Sundance and none of their solutions work!

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1 Reply
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Roku Employee
Roku Employee

Re: Sundance Channel:

@Nori 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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