Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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gargamelrr
Level 7

Subtitles on apple tv+ channel

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I couldn't find where i can turn on the subtitles and choose the prefered language for a specific show. Is it even possible? 

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Community Manager
Community Manager

Re: Subtitles on apple tv+ channel

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Hi there, 

Thanks for the note. These types of options can vary for every content title within a channel, depending on what the content provider has made available. For more help and information regarding subtitles and language options for content, you'll want to contact Apple support directly. You can reach them here: https://support.apple.com/contact

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

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LVKeith
Level 7

Re: Re:the tree doesn’t seem to be a way to turn off subtitles Subtitles on apple tv+ channel

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By accident I found that pressing the down button during video playing brings up the subtitles menu at the top of the screen

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5 Replies
Community Manager
Community Manager

Re: Subtitles on apple tv+ channel

Jump to solution

Hi there, 

Thanks for the note. These types of options can vary for every content title within a channel, depending on what the content provider has made available. For more help and information regarding subtitles and language options for content, you'll want to contact Apple support directly. You can reach them here: https://support.apple.com/contact

 

Thanks,

Tanner

Tanner D.
Roku Community Manager

View solution in original post

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LVKeith
Level 7

Re: Subtitles on apple tv+ channel

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I can tell you subtitles and captions are supposedly available for Apple TV content, but there is no way to turn them on or off in the app.  You can setup the size and format, but when playing content if you go to Options/Accessibility there is no way to activate the subtitles.  This is an Apple problem, but so far Apple support has not been helpful.  Hopefully in a short while Apple will get an update out for this app to address this problem. 

Vincent52
Level 7

Re:the tree doesn’t seem to be a way to turn off subtitles Subtitles on apple tv+ channel

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LVKeith
Level 7

Re: Re:the tree doesn’t seem to be a way to turn off subtitles Subtitles on apple tv+ channel

Jump to solution

By accident I found that pressing the down button during video playing brings up the subtitles menu at the top of the screen

View solution in original post

gargamelrr
Level 7

Re: Re:the tree doesn’t seem to be a way to turn off subtitles Subtitles on apple tv+ channel

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it worked! thanks