Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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SCSpears
Level 7

Subtitle gets out of Sync when doing fast-forward using Plex (Roku Stick+)

Happens to me, as well

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3 REPLIES 3\
RokuKariza-D
Roku Employee
Roku Employee

Re: Subtitle gets out of Sync when doing fast-forward using Plex (Roku Stick+)

Hi @SCSpears

Thanks for posting here in the Community!

Could you tell us more about your concern? Does the issue only occur on Plex or across other channels installed on your Roku device? 

With more information, we'll be able to assist you further.

All the best,
Kariza

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SCSpears
Level 7

Re: Subtitle gets out of Sync when doing fast-forward using Plex (Roku Stick+)

I haven't noticed it on anything besides Plex so far, but I mostly use Plex

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RokuKariza-D
Roku Employee
Roku Employee

Re: Subtitle gets out of Sync when doing fast-forward using Plex (Roku Stick+)

Thanks for the response, @SCSpears

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

If after attempting the suggestions above, you are still experiencing the same issue from one channel while other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. There might be an issue within that specific channel that needs to be addressed with an update from them.

You can reach Plex Support here: https://www.plex.tv/contact/

All the best,
Kariza

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