Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Stressed123
Level 7

Subscriptions

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I have 2 roku devices do I need 2 subscriptions or can I use same one on both devices?

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makaiguy
Level 21

Re: Subscriptions

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@Stressed123 wrote:

I have 2 roku devices do I need 2 subscriptions or can I use same one on both devices?


Yes-- just link them both to the same Roku account.  Your channels are tied to the ACCOUNT, not the DEVICE, so both will automatically get the same channels (note that some older devices may not be able to receive or run some of the latest channels due the channels having written their apps to take advantage of hardware advances of newer units).  Also, if you remove a channel from one, you remove it from both.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

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makaiguy
Level 21

Re: Subscriptions

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@Stressed123 wrote:

I have 2 roku devices do I need 2 subscriptions or can I use same one on both devices?


Yes-- just link them both to the same Roku account.  Your channels are tied to the ACCOUNT, not the DEVICE, so both will automatically get the same channels (note that some older devices may not be able to receive or run some of the latest channels due the channels having written their apps to take advantage of hardware advances of newer units).  Also, if you remove a channel from one, you remove it from both.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

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Stressed123
Level 7

Re: Subscriptions

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Ok, I don't know if I just need one of them books u can buy call "How to for Dummies" or what the deal is but I still cannot figure out how to do this. Could someone private message and explain it step by step please. I would really appreciate your help.

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makaiguy
Level 21

Re: Subscriptions

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@Stressed123 wrote:

Ok, I don't know if I just need one of them books u can buy call "How to for Dummies" or what the deal is but I still cannot figure out how to do this. Could someone private message and explain it step by step please. I would really appreciate your help.


We need some basic information to coach you:

  • Is this second Roku a new one that you need to link to your existing account?
  • If already linked, is it linked to the SAME Roku account as your first one?  Accounts are identified by the email address associated with them - check via Settings > System > About.
  • When you say "subscriptions" do you mean premium channels that you must pay additional for?  If so, did you subscribe to them directly with the channels on their websites, through your Roku account, or through some other third party like Amazon Prime, Hulu, etc.?
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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