Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Sj_75
Level 7

Subscription has not updated to active even tho its been paid for

I bought a Peacock subscription and my bank card was charged but I still have not received  my subscription to benefits. How do I get it to update or otherwise contact customer service for a refund?

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renojim
Community Streaming Expert

Re: Subscription has not updated to active even tho its been paid for

Did you purchase it through Roku?  Does it show up at https://my.roku.com/account/subscriptions ?

If you purchased it through Roku it will only work on a Roku device.  If you purchased it directly through NBC then you'll have to sign in on your Roku.

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