Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Subscription channels will not open

Our Roku was working fine. We have active subscriptions to Netflix and to YouTube TV. This morning all the other streaming channels work, but Netflix and YouTube TV only stay on the square and do not open, We have tried removing and then re-installing the apps, but they still don't open. Suggestions?

0 Kudos
1 Reply
Level 21

Re: Subscription channels will not open

Have to ask this question: when you uninstalled, did you reboot the Roku before reinstalling? That is a mandatory step when removing a channel. 

Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos