Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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MadStu
Level 7

Subscribed to Fox Nation but it will not accept my Roku password to sign on

We paid the annual subscription fee, but when we try to sign on to Fox Nation, it either won't accept my roku password, or it asks me to select a plan.  We already paid for the plan we previously chose.  Fox says we need to go through Roku to deal with this issue.

4 Replies
Support_None
Level 7

Re: Subscribed to Fox Nation but it will not accept my Roku password to sign on

I'm having the same problem and Roku Support is on vacation.  This is frustrating.

0 Kudos
cgentile
Level 7

Re: Subscribed to Fox Nation but it will not accept my Roku password to sign on

Having the sAMe  problem, not able to get any help from ROKU

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Roku Employee
Roku Employee

Re: Subscribed to Fox Nation but it will not accept my Roku password to sign on

Hi,

Thanks for the inquiry.

Please be aware that Fox Nation is an authenticated channel in which you will need to either log into the channel with an existing cable subscription (Xfinity) or with a Fox Nation subscription. This will not be the same as your Roku account login.

If the issue remains unresolved, I'd recommend reaching out to Fox Nation directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

You can reach Fox Nation here.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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bills2040
Level 7

Re: SOLVED: Subscribed to Fox Nation but it will not accept my Roku password to sign on

When the message comes up saying to log in with your Roku email and password, do not click on the Next button.  (Doing so takes you to the login screen with your Roku email pre-populated.)

Instead, CLICK THE CANCEL BUTTON!  Clicking the cancel button takes you to the very same login screen as noted above, but your Roku email address will not be populated.  From there, simply log in using your FOX NATION email and password.  You're In!