Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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SmilM
Level 7

Stuck on loading screen

I know there is an issue with roku and the new pokemon game. But I dont have a Nintendo switch or pokemon game. And both of my Rokus are getting stuck on the loading screen
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3 Replies
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Murray2
Level 7

Re: Stuck on loading screen

Mine is also stuck on the loading screen as of today!

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Community Manager
Community Manager

Re: Stuck on loading screen

Hi there

Thanks for reaching out. Please follow the steps outlined here to help update your device:
https://support.roku.com/article/115012351368

This should help get things back on track. Please let us know if you are still encountering an issue after performing a system update.

Thanks,
Tanner
Tanner D.
Roku Community Manager
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JVH
Level 7

Re: Stuck on loading screen

Something that does not seem to appear in the instruction from the link that you provided is that you may want to take out the SD card first and then plug it back in without the SD card.  For some reason the SD cards become corrupted and then cause the Roku to hang up on the loading screen.  Well this worked for me.  Hopefully it will work for you!

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