Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Streaming information details showing while playing a movie

I purchased a roku express yesterday. Set up was easy, however when I watch a movie there is info in the upper left corner of the screen. i.e.:


Video 2.39 mbs/1080



How do I get rid of this?

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1 REPLY 1\
Level 19

Re: screen during playing a movie

Hi there, 

Thanks for the note. Which streaming channel are you watching when you see this issue occurring? 

If this is happening inside Netflix, it sounds like you've enabled streaming statistics. You'll need to exit playback and return to the Netflix channel's interface. Press the * key on your remote once when you see all the content titles to choose from. Then, choose your movie/TV show and click to play it again. The streaming stats should disappear. 




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