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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Deenique
Level 7
‎03-28-2020 09:44 AM

Streaming channels

I installed the Apple TV channel through the roku website, but it’s not installed on my TV.  I have 4 roku devices on 4 tv’s all are different models.  So why can’t I get the  Apple TV ON AT LEAST one. Are you saying I have to buy another Roku device. 

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makaiguy
Level 19
‎03-28-2020 11:01 AM

Re: Streaming channels

What model Rokus? Apple only wrote their channel app to work on later model Rokus with enhanced capabilities beyond those of some older units. It will only load on compatible units. See this article:

https://appleinsider.com/articles/19/10/15/the-apple-tv-app-is-compatible-with-these-roku-set-top-bo....

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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