Channel Issues & Questions

[safarrer54]

My streaming channels aren't in my list anymore. There was Quick flash on the tv then my channels went away. I tried to go to the subscription and it says that my email address isn't linked to the device. I checked everything that was suggested and have had no luck getting them back. My internet connection is fine. My payments for these channels comes out of my account every month.

I got a new roku device a week ago or so and I got it set up and everything was fine.

[atc98092]

That does sound like a hardware issue, although it might have been caused by an electrical surge. Tough to tell. Since your new player sync'd up OK, it appears your account itself is fine. 

[mxg123]

I was watching a music for the weekend channel and it has now disappeared or I just cannot find it anymore. 

can anyone help me?

[atc98092]

@mxg123 

If you are referring to The Roku Channel, content comes and goes on that channel without warning. Roku only licenses it for a certain amount of time, then it's removed.

If this is using some other provider, you would have to ask them. But the answer is likely the same.