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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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safarrer54
Level 7
‎05-09-2020 04:33 PM

Streaming channels disappeared from my list

My streaming channels aren't in my list anymore. There was Quick flash on the tv then my channels went away. I tried to go to the subscription and it says that my email address isn't linked to the device. I checked everything that was suggested and have had no luck getting them back. My internet connection is fine. My payments for these channels comes out of my account every month.

I got a new roku device a week ago or so and I got it set up and everything was fine.

 

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atc98092
Level 20
‎05-09-2020 05:11 PM

Re: Streaming channels disappeared from my list

That does sound like a hardware issue, although it might have been caused by an electrical surge. Tough to tell. Since your new player sync'd up OK, it appears your account itself is fine. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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