Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Streaming between two rokus

I have a Roku my son gave me in one room and one I bought in another. Why can't I get streaming services on one but I can on the other. He can't remember the pin to the one he gave me. Most channels work on both but Acorn and Disney plus don't. 

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Level 20

Re: Streaming between two rokus

Some of the newer channels were written to use the enhanced capabilities of more recent Roku models and can't be loaded on to older, obsolete models.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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