Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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blongwill
Level 8

Streaming Stick 3500X

Is the Streaming Stick 3500X still considered "updatable" or is it now a "legacy" device?

 

Although trying solutions presented here, I continue to have an issue with Pluto channel. I do not seem to have any issue watching the "live" programs. However, when trying to watch a "on demand" program or movie I get kicked out of it after a few minutes. I have my Roku Streaming Stick set to check for updates daily. I have manually tried to update and it tells me that no updates are available. I am currently at software version 10.0.0, build 4195-09.

 

Do I have any hopes of this being resolved?

 

As a separate issue, there is a significant lag between pushing a button on the remote and anything actually happening as a result. When I push a button on the remote I hear the sound indicating that the signal was received but it takes several seconds for the actual corresponding action to happen.

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StreamerUser
Level 20

Re: Streaming Stick 3500X

https://developer.roku.com/docs/specs/hardware.md

Updateable (you wouldnt have OS10 if it werent).

You need to address the Pluto issue to Pluto.

Several seconds is a significant lag - a 2710 doesnt even take that long.

You can reduce load by using the Default theme, simple/no screensaver, fewer apps.

Last resort is a factory reset.

 

DBDukes
Community Streaming Expert

Re: Streaming Stick 3500X

@blongwill 

Everything @StreamerUser said. I'll add that you should consider the 3500 Stick as approaching end of life. It's 2014 technology, and that model was discontinued in early 2016. The current Stick+ (3810) is a far far superior device -- yes, I've had both -- and there is no comparison. And, right now, the Stick+ is $40. Just something to consider.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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