Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Stingray ad that won't allow access to cable box

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Somehow, my octogenarian parent found a way to display an ad for "Stingray" music services whenever they try to access the cable box from the Home menu. When I click on "OK" like the ad suggests, nothing happens either. Is this a virus or did another service get accidentally mapped to the cable box (on HDMI2).

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Level 10

Re: Stingray ad that won't allow access to cable box

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Are you clicking OK with the cable box remote?

I have seen many people on the Xfinity/Comcast forum complaining that they are being charged for "Stingray Karaoke"  which they didn't want - I wonder if those started in the same way...

 

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Level 10

Re: Stingray ad that won't allow access to cable box

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Are you clicking OK with the cable box remote?

I have seen many people on the Xfinity/Comcast forum complaining that they are being charged for "Stingray Karaoke"  which they didn't want - I wonder if those started in the same way...

 

View solution in original post

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Level 7

Re: Stingray ad that won't allow access to cable box

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Ooh! Thanks! I hadn't thought about pressing "OK" on the cable controller.

If you run into this issue, the fix is to press "OK" to go into the Stingray menu. Then press "Exit to TV" twice to get back to your cable channel.

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