Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Starting a new subscription to Broadway HD

We subscribed to Broadway HD today, received an e-mail which confirmed our subscription. However, when we went to click on a show to watch, we received a message "an error occurred, video not available". When we then tried "manage subscription" it said "already purchased" under the monthly subscription.

Not sure what to do next. Help!

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Roku Employee
Roku Employee

Re: Starting a new subscription to Broadway HD

@lk6291 

Thanks for the note.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to Broadway HD Support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Broadway HD channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://broadwayhdhelp.zendesk.com/hc/en-us

Thanks,
Danny

Danny R.
Roku Forum Moderator
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