Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Star Trek streaming issue

We are trying to watch Star Trek Discovery Season 3 episode 2.  We continue to have issues with sound not matching video, at times no sound, and at times no picture but sound only.  No other program or channel has these issues. We tried restarting the episode several times.

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Community Streaming Expert

Re: Star Trek streaming issue

You havent stated:  Model #, firmware version, firmware audio settings, app used, connection configuration

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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