Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
buredi
Level 8

Standard YouTube App (not YouTube TV) will not launch Oct 2020

I have a TCL Roku TV that I use everyday. The system is up to date, but the YouTube app/channel will not open. It loads on a black screen like it’s about to open, then sends you back to the home screen. I have removed the channel, restarted the tv/system, the added the channel back and it still refuses to open. The app itself is also up to date. I unplugged the TV and restarted it that way with the same method as above, still to no avail. I know people have had this problem in the past, but after trying all of their solutions, it still does not launch. This may be a new bug that needs fixed.

9 REPLIES 9\
makaiguy
Community Streaming Expert

Re: Standard YouTube App (not YouTube TV) will not launch Oct 2020

Settings > System > System update > [press OK]

What software version does it say you are running and when does it say you were last updated? Does this coincide with when your problem began?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
0 Kudos
BlessedMommy
Level 7

Re: Standard YouTube App (not YouTube TV) will not launch Oct 2020

We are having the same issue with our TCL Roku TV. 

This must be a new "bug." Also, we tried all the previous fixes with NO LUCK. 


buredi
Level 8

Re: Standard YouTube App (not YouTube TV) will not launch Oct 2020

Software version 9.3.0

jadii
Level 7

Re: Standard YouTube App (not YouTube TV) will not launch Oct 2020

I have the same problem except that it applies to both Youtube AND youtube tv.  But it only applies to the TCL-Roku tv.  Two other tv's and the computer work fine.  Youtube Help claims it has no other reports of this problem, and will research it.

Seems to me that it's either a TCL or a Roku problem.

RokuDanny-R
Roku Employee
Roku Employee

Re: Standard YouTube App (not YouTube TV) will not launch Oct 2020

@buredi @BlessedMommy @jadii 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
Blondy0828
Level 7

Re: Standard YouTube App (not YouTube TV) will not launch Oct 2020

I am having the exact same issue.  My fire stick has no issues running YouTube but the roku will not launch it. I have restarted. I have checked for updates. Unplugged it. Everything.  It will load the app all the way to 100% and then freeze and and say loading but never actually load the app. This is the most frustrating thing ever.  It’s about time to trade roku in for another fire stick if it’s not fixed soon. 

0 Kudos
gocubs5714
Level 7

Re: Standard YouTube App (not YouTube TV) will not launch Oct 2020

Thank you for this. We've also had this YouTube issue. I did this, and there was an additional update on the TV, and we have YouTube again! Thanks for the help.

0 Kudos
buredi
Level 8

Re: Standard YouTube App (not YouTube TV) will not launch Oct 2020

Update: YouTube started working again. Not sure how we fixed it but I tried something along this line: 

1) delete YouTube and YouTube TV (if you have it) 

2) Disconnect the roku from your Wi-Fi 

3) Perform a hard reset on your tv (restart and unplug for 30 seconds)

4) Turn back on, connect to your internet, and then reinstall YouTube.

hope this helps

0 Kudos
Patricija
Level 8

Re: Standard YouTube App (not YouTube TV) will not launch Oct 2020

Yes thank you!!!! I had tried everything!!!! The trick was you had to remove both YouTube AND youtubetv!!!! This was 10 days and hours with TCL. 

0 Kudos