Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Kate27
Level 7

Spotify will not open/load on Roku TV - states not enough space (but has been a main app)

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Hi,
I hope all are well. I have had Spotify on my Roku TV for quite some time now (years!), but for the past several days I have not been able to open the app. I get an error stating "Channel Install Failed - Could not open/add 'Spotify Music'. There is not enough space... Please remove one or more channels and try again..."
I have removed several channels, removed playlists from Spotify itself, tried to open the app and still get this message... I have tried to update on both the TV and in the app on my Android... and have now removed Spotify from my Roku TV and tried to add it once again but still get this message.
Can anyone help? Thank you

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RokuDanny-R
Roku Employee
Roku Employee

Re: Spotify will not open/load on Roku TV - states not enough space (but has been a main app)

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@Kate27 

Thanks for the inquiry.

We would recommend making sure to remove all unused channels from your Roku TV. Once the channels are removed, try to perform a factory reset on your Roku TV, and then relink the Roku TV back to your Roku account. Please be aware that performing a factory reset on your Roku TV will require you to reauthenticate your channel subscriptions. Does this resolve the issue that you are experiencing?

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Spotify will not open/load on Roku TV - states not enough space (but has been a main app)

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@Kate27 

Thanks for the inquiry.

We would recommend making sure to remove all unused channels from your Roku TV. Once the channels are removed, try to perform a factory reset on your Roku TV, and then relink the Roku TV back to your Roku account. Please be aware that performing a factory reset on your Roku TV will require you to reauthenticate your channel subscriptions. Does this resolve the issue that you are experiencing?

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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IzzyB
Level 7

Re: Spotify will not open/load on Roku TV - states not enough space (but has been a main app)

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I have been listening to Spotify every day and today it said the same thing to me. Never added any new channels but all of a sudden there’s no room. The answer given to fix it was just about useless. And lately it has to download the app every time I want to use it unlike the other apps. I have no idea what it’s going on. 

Dilly4u
Level 7

Re: Spotify will not open/load on Roku TV - states not enough space (but has been a main app)

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I had the exact same problem and all my husband did was to check the system for updates. My Roku Express did have an update waiting to be installed and once it was updated everything worked fine again. If you haven't tried to update your system then go to your Home>Settings>System Update>Check Now. Also make sure you are updating the Roku system because when my husband was trying to explain how to update the system over the phone, I was updating just the Spotify channel and not the Roku. Updating the channel will not fix the problem, you need to update the Roku System program. I hope this was helpful and that it solves your issue.

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Jp85
Level 7

Re: Spotify will not open/load on Roku TV - states not enough space (but has been a main app)

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I have had the same problem. All of a sudden Spotify will not work and I get the same “not bough room” warning. It worked fine before and I have no new channels and very few channels overall. I removed some channels, deleted Spotify and reloaded it, turned out v/ROKU off and on, all software up to date. Same problem continues. What is going on with ROKU.????!!!!!!

 

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Jp85
Level 7

Re: Spotify will not open/load on Roku TV - states not enough space (but has been a main app)

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Doesn’t fix it. A dud Danny 👎. It appears to be a ROKU failure.

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