Channels & viewing

[milkeater]

My Roku TV Spotify was working perfectly fine then when I accidentally opened Spotify on my phone it just plays one song then mutes itself for the whole entire song so I cannot hear at all sound only comes back when I restart but I can only listen to one song

[makaiguy]

@milkeater-

I'm a little confused on whether you are saying the problem occurs on your Roku TV or on your phone.   But none the less I went into Spotify on my Streaming Stick 4K+ and I'm now in my 4th song without experiencing your problem.

When Roku problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try.

Remove/reinstall procedure:

1. Highlight channel on Roku home screen.
2. Press * key and choose Remove channel option.
   [Note: If this is a premium channel to which you subscribed through Roku, "Remove channel" will be replaced by "Manage subscriptions". Click this and follow the prompts to unsubscribe from this channel. (Don't worry. You'll still have use of it for the balance of your pre-paid subscription period. You can resubscribe then if you like.) Now the ”Remove channel" menu item will be back and you can remove the channel. ]
3. IMPORTANT- DON'T SKIP:
   Restart the Roku to clear its memory. Depending on your Roku model and Roku version number you'll find "System restart" under Roku menu path Settings > System > Power or under Settings > System'. Without the restart to clear the memory you may not get a clean reinstall.
4. Reinstall the channel. Note it will be added to the END of the channel grid.
5. If channel requires a login, you may need to log in anew.
6. If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.