Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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herronmt
Level 8

Spotify not loading

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All of the sudden, my Spotify won't load on my Roku TV.  We use it every day.  Anyone else have issues today?  Suggested fixes?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Spotify not loading

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@needspotifyfix @drummeric 

Thanks for the posts.

If removing the channel, restarting your device and adding the channel back again doesn't resolve the issue, I'd recommend reaching out to Spotify directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Spotify channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.spotify.com/us/about-us/contact/

Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator

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10 Replies
atc98092
Community Streaming Expert

Re: Spotify not loading

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I didn't have Spotify installed on my Roku devices, so I just added it. Started and played on my Sharp Roku TV without a problem. Try rebooting your TV (not just turning it off and on), and if it still fails remove the channel, reboot the TV (critical, do not skip), then reinstall the channel. 

Dan

Roku Community Streaming Expert

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I am not a Roku employee.
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Johnniek
Level 7

Re: Spotify not loading

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Recently Spotify stopped working.  It says not enough space. So I removed many channels and still have error, no space. I don't have a smart tv, hence buying a Roku. I don't know how to reboot my TV, the Roku, yes

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RokuDanny-R
Roku Employee
Roku Employee

Re: Spotify not loading

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@Johnniek 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
needspotifyfix
Level 7

Re: Spotify not loading

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This issue is persistent. I'm stuck in a cycle of having to remove the App, and start over again every couple of days. Today will be the FIFTH TIME I've had to remove the App, reboot the Roku, and reinstall the app. How frustrating considering this worked flawlessly up until last month.

drummeric
Level 8

Re: Spotify not loading

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I have the same issue as you. Persistently having to reinstall the app to get it to load. TLC Roku 50" TV.

RokuDanny-R
Roku Employee
Roku Employee

Re: Spotify not loading

Jump to solution

@needspotifyfix @drummeric 

Thanks for the posts.

If removing the channel, restarting your device and adding the channel back again doesn't resolve the issue, I'd recommend reaching out to Spotify directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Spotify channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.spotify.com/us/about-us/contact/

Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Jou
Level 7

Re: Spotify not loading

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I have tried to download Spotify music to TCL TV for listening by using Tunelf Spotibeat Music Converter .works like a charm.

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drummeric
Level 8

Re: Spotify not loading

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Interesting take. I'd prefer to have a service I pay for provide a working app.

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drummeric
Level 8

Re: Spotify not loading

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It did not. The issue persists.

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