Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RFGouveia
Level 7

Re: Spotify not loading on TCL TV.

This tip did not work for me either. The TCL tv I have is a newer version than the other tv I has where the app does work.    

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RokuDanny-R
Roku Employee
Roku Employee

Re: Spotify not loading on TCL TV.

Hi everyone,

Thanks for the posts.

Please provide the information I've requested in my previous post.
Once we have this information, we will be able to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Fab79
Level 7

Re: Spotify not loading on TCL TV.

Tcl 55uss57-w serie yw005d129883 version  10.0.0 compilation 4209-22, tried averything on this post 10 times, have other roku devices, google etc and spoti works, is just this tcl tv. Please help. Spoti says its a tv issue since other devices work well, evwrything else on the tv works well

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RokuDanny-R
Roku Employee
Roku Employee

Re: Spotify not loading on TCL TV.

@Fab79

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue remains unresolved, I'd recommend reaching out to Spotify directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Spotify channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://support.spotify.com/us/article/contact-us/
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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SamC
Level 7

Re: Spotify not loading on TCL TV.

11-21-21 Spotify is still not working on TLC TVs even after the system update. Please fix this. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Spotify not loading on TCL TV.

@SamC

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted what you find out.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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ParadiseKJ
Level 7

Re: Spotify not loading on Roku

I had the exact experience for the last week- my account is recognized but no sign or out allowed. Have uninstalled/reinstalled app, and manually done system update twice.  Now Spotify app won't open at all, just goes back to home screen. Also the app on my phone can't find the TV anymore to use screen mirroring.

RokuKariza-D
Roku Employee
Roku Employee

Re: Spotify not loading on Roku

Hey @ParadiseKJ

We're here to help!

Does the issue only occur on Spotify or across other channels installed on your Roku?

Did you restart your Roku player before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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SamC
Level 7

Re: Spotify not loading on Roku

Try this many times: Does not solve the problem.  

Did you restart your Roku player before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove restart re-install), we would recommend giving it a shot once again.

The TV is does this only on the Spotify channel.

Now Spotify app won't open at all, just goes back to home screen. Also the app on my phone can't find the TV anymore to use screen mirroring.

 

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RokuMary-F
Roku Employee
Roku Employee

Re: Spotify not loading on Roku

Hi @SamC,

Thanks for the follow-up.

When was the last time you perform a system update on your Roku TV after your post last November? If you haven't tried to update recently, we recommend doing so. We also suggest getting the latest Spotify channel version by checking for a channel update using your * button on the channel tile.

In addition, what Roku TV model device are you using?

Keep us posted with the details.

Best regards,
Mary

 

 

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