Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Adkroger
Level 7

Spotify channel will not play video

I tried the previous suggested solution by uninstalling the spotify app and reinstalling it. Still plays audio only.  If I go from my tablet playing the video and choose to play on Roku it still only plays audio.

2 Replies
bobbyboy
Level 7

Re: Spotify channel will not play video

Me too... apparently Spotify app will not play video as they have not updated their app and have business reasons for not allowing Roku users video access - yet.  Maybe if they receive enough feedback they will change this policy.#spotify

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RokuMary-F
Roku Employee
Roku Employee

Re: Spotify channel will not play video

Hi @bobbyboy,

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spotify support here:
https://support.spotify.com/us/
Thanks,

Mary

 

 

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