Channel Issues & Questions

[Adkroger]

I tried the previous suggested solution by uninstalling the spotify app and reinstalling it. Still plays audio only.  If I go from my tablet playing the video and choose to play on Roku it still only plays audio.

[bobbyboy]

Me too... apparently Spotify app will not play video as they have not updated their app and have business reasons for not allowing Roku users video access - yet.  Maybe if they receive enough feedback they will change this policy.#spotify

[RokuMary-F]

Hi @bobbyboy,

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spotify support here:
https://support.spotify.com/us/
Thanks,

Mary