Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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JimmieU
Level 7

Re: Spotify not loading; Suggested fixes Not Working

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Thanks for the feedback.  Previous discussions and advice on the subject appeared dated so I thought it worth communicating with Roku first, particularly as Spotify was working perfectly through Roku until only very recently.  I think it safe to assume that you're  more expert on the subject than I so at this point I'll look into how to report to Spotify what I've been experiencing and what Roku has had to say about it.  

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Guynraleigh01
Level 9

Roku 10.0.0 build 5209 Spotify no longer launches

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Rudy 10.0.0 build 5209 Spotify no longer launches
 Removed and rebooted and installed again same issue . 

dvallem
Level 7

Re: Spotify app disappeared on Roku TV

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Same with me. Can’t get past Spotify log in screen.  Running TCL Roku TV.  Tried uninstalling and reinstalling app and updating system.  

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miggy16
Level 7

Re: Spotify app disappeared on Roku TV

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Nothing ever worked. Until now. Hopefully Roku reads our messages and still doing something to fix it. Not everyone obviously was able to get the issue settled. 

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StreamerUser
Level 20

Re: Spotify app disappeared on Roku TV

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@miggy16 @dvallem @Junior64 

If you haven't already reinstalled Spotify, do so:

1) Remove the app (Highlight the app, press the Options (*) button on the remote, then Remove)

2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

3) Re-install the app

(If you dont restart after removal, settings/cached data associated with the app are left behind and it wont be a clean re-install)

@RokuDanny-R 

There are still unresolved issues with Spotify - please forward these issues to app management/engineering

dvallem
Level 7

Re: Spotify app disappeared on Roku TV

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Thank you.  I got it to work again by going through the app on my phone.  

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MilesT
Level 12

Re: DEAR ROKU/SPOTIFY I’m just about over it

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You can't have been Roku customer for 25 years, company is only 18 years old and first of the video streamers was released 13 years ago.

Not a Roku employee
DBDukes
Community Streaming Expert

Re: DEAR ROKU/SPOTIFY I’m just about over it

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@MilesT 

Maybe @Sassytinkrbell has a TARDIS.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

Momoman
Level 7

Re: Spotify app disappeared on Roku TV

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I removed, restarted, and then when I go to the select account page and try and login, nothing happens.

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StreamerUser
Level 20

Re: DEAR ROKU/SPOTIFY I’m just about over it

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@Sassytinkrbell 

What steps, if any, have you taken to resolve your Spotify issue (which was/is in fact acknowledged by Roku, and for which they claim to have resolved)?

Did you look at the thread @DBDukes directed to you?

You also didnt mention your Roku model # or firmware version (Settings/System/About) or app version (highlight the app and press Options (*) on the remote).

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