Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Francia54
Level 8

Re: Spotify app disappeared on Roku TV

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Yes, a system update did it. I didn't have to restart. The app reappeared after the update. I could listen to Spotify again. Didn't need to log in to the Spotify account either. Everything stayed as it was before.

I have no problems with my Xfinity. 

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Xihnchao
Level 7

Re: Spotify Randomly Starts and Interrupts Current Program

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this doesnt work even on disabled.

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Xihnchao
Level 7

Re: Spotify on Roku can be taken over by anyone on the same wifi network

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issue is still happening and needs a security fix of some sorts.

simply disabling or permissive doesnt work.

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StreamerUser
Level 20

Re: Spotify on Roku can be taken over by anyone on the same wifi network

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Spotify uses DIAL casting protocol on Roku, and RokuOS has no permission controls for it ("Control by mobile apps" doesnt apply).

Roku should have a DIAL access control, but they dont.

NetFlix/YouTube, YouTube TV, etc use DIAL on Roku as well and would also be prevented from casting too.

You can report this to Roku:  https://support.roku.com/contactus

or suggest DIAL access control:   https://community.roku.com/t5/Suggest-a-Feature/bd-p/Wishlist

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StreamerUser
Level 20

Re: Spotify Randomly Starts and Interrupts Current Program

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@Xihnchao 

The "Control by mobile apps" functionality is mostly broken - "disabled" only applies to third-party apps using the "Play on Roku"/ECP protocol/functionality, not to Roku apps or any DIAL protocol apps.

Spotify uses DIAL casting protocol on Roku, and RokuOS has no permission controls for it ("Control by mobile apps" doesnt apply).

Roku should have a DIAL access control, but they dont.

NetFlix, YouTube, YouTube TV, etc, use DIAL on Roku as well and would also be prevented from casting.

You can report this to Roku:  https://support.roku.com/contactus

or suggest DIAL access control:   https://community.roku.com/t5/Suggest-a-Feature/bd-p/Wishlist

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JimmieU
Level 7

Re: Spotify not loading; Suggested fixes Not Working

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I don't believe the problem in a Spotify issue since I have no issues with it's operation on my iPad, iPhone or Asus laptop.  I'm only experiencing the problem when trying to activate Spotify through my Roku stick.  Roku is asking me to logon to Spotify even though I never logged off it.  It shows my Facebook profile pic and expressly states "This account is linked with your Roku credentials."  But clicking on the log-in toggle gets me nowhere.  And Roku does not respond when I attempt to remove Spotify (to add it back in later).  When I look for  software update Roku tells me I'm up to date (and that even though Roku claims to check daily, the last update goes back to June 2021.)

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atc98092
Community Streaming Expert

Re: Spotify not loading; Suggested fixes Not Working

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@JimmieU it doesn't matter if the app works fine on other devices. It's not the same app, and not written in the same programming language. If everything else is working fine, then the problem is with the Spotify channel, and Spotify is the only one that can fix it. Roku does not create or support 3rd party channels, and they're almost all 3rd party channels. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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Sassytinkrbell
Level 8

DEAR ROKU/SPOTIFY I’m just about over it

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Seriously with this nonsense. It’s been two days now and your lack of response or acknowledging that there is an issue has me close to cancelling. Ive been a ROKU owner for over 25 years, and a Spotify user for about 10. Get your act together or I’m out. Which I’m sure with your lack of response, really means you honestly don’t care. 

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DBDukes
Community Streaming Expert

Re: DEAR ROKU/SPOTIFY I’m just about over it

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https://community.roku.com/t5/Channel-Issues-Questions/Channel-Issue-Spotify-channel-disappearing-fr... 

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Junior64
Level 7

Re: Spotify app disappeared on Roku TV

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Did that. Roku says "All software is up to date". Still can't log in to Spotify.

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