Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Ace8514
Level 7

Spotify channel will not open

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I have always used spotify on my roku premiere but it recently disappeared from my channel shortcuts and when I go into the channel store it shows I have it downloaded. I've tried opening the channel from the store, restarting my roku, and uninstalling it then reinstalling it. Nothing has worked.

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2 Solutions

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RokuDanny-R
Roku Employee
Roku Employee

Re: Spotify channel will not open

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Hi everyone,

Thanks for the posts.

We believe this issue has been resolved. In order to apply the latest fix please follow the instructions below to manually check for a software update.

  1. Press the Home button  on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select System.
  4. Select System update.
  5. Select Check Now to manually check for updates.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Spotify Randomly Starts and Interrupts Current Program

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Hi everyone,

We believe this issue has been resolved. In order to apply the latest fix please follow the instructions below to manually check for a software update.

  1. Press the Home button  on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select System.
  4. Select System update.
  5. Select Check Now to manually check for updates.

If you are still experiencing an issue after following the above steps, please feel free to create a new post or search for another thread that is related to your issue.

We will be closing this thread out.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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46 REPLIES 46\
Williamt100
Level 11

Re: Spotify channel will not open

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I have exactly the same problem.

On both my Roku Ultra and Roku 4, the Spotify channel disappeared from the "Home" screens, but was still showing as being installed (under Recommended).

When I saw it listed under "Recommended", it was showing as still being installed... I selected it from that screen, and went to "Got to Channel" it launched, but did nothing, other than cause it to reappear on my home screen (at the end of my channel list).

"DownDetector" showed that Spotify users were reporting a LOT of issues yesterday evening.  I hope that it resolves itself quickly.

Roku 3500X
Roku 4400X
Roku 4661X
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Williamt100
Level 11

Re: Spotify channel will not open

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...an update.

This morning, the Spotify app updated on both my Roku 4 and Roku Ultra.  

After (re)pairing the two Roku devices to my account, the app began working normally again.

Roku 3500X
Roku 4400X
Roku 4661X
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Francia54
Level 8

Spotify app disappeared on Roku TV

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Today, 9.16.21 my Spotify app disappeared on my TCL Roku TV and my Hisense Roku TV. I am unable to reconnect. 

The app won't reinstall. Tried rebooting, update etc. Nothing. 

Seems to be a larger issue. Does anyone know what's happening?

Maroc
Level 7

Re: Spotify app disappeared on Roku TV

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Happen the same to me. I have two devices and Spotify disappear from both! Spotify says online that it's an issue from Roku! 

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StreamerUser
Level 20

Re: Spotify app disappeared on Roku TV

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@Maroc @Francia54 

The Spotify app update (2.8.90) from yesterday 9/15 has been reverted to version (2.7.16)

Check for updates:  Settings/System/System update/Check now

Francia54
Level 8

Re: Spotify app disappeared on Roku TV

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I did some research online and read multiple complaints about this issues. Yesterday was fine, today the app is gone. 

This is a quote I read online:

However, Spotify and Roku have not yet acknowledged this issue which clearly appears to be widespread. Thus it is unclear whether the issue is at Spotify’s end or needs to be fixed by Roku. Date: 9.16.21. Website: https://piunikaweb.com/2021/09/16/spotify-app-disappeared-or-not-working-on-roku-you-arent-alone/

Francia54
Level 8

Re: Spotify app disappeared on Roku TV

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Thank you so much for your reply. I have the Spotify app back on both Roku TV's. I did a System software update as you said and both apps appeared again. The information you provided was top notch!

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my13personas
Level 7

Re: Spotify app disappeared on Roku TV

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Mine didn't disappear, it opens when I play from another device but quickly shuts down. 

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StreamerUser
Level 20

Re: Spotify app disappeared on Roku TV

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Spotify ugpraded again to the (invisible/broken) 2.8.90 version 9/16.

Contact Roku and Spotify about the issue.

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