Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Jim64
Level 8

Spotify channel frozen inside channel

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Hi again Danny

Now I've done the latest steps you instructed me (removed the channel and did a restart) and I still have the same issue. It's frozen at "select account" even though I only have 1.  

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RokuDanny-R
Roku Employee
Roku Employee

Re: Spotify channel frozen inside channel

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Hi @Jim64 @laurajazz 

Thanks for the posts.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue remains unresolved, I'd recommend reaching out to Spotify directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Spotify channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.spotify.com/ca-en/about-us/contact/

Thanks,
Danny

Danny R.
Roku Forum Moderator

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laurajazz
Level 7

Re: Spotify channel frozen inside channel

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I have the same problem.  When I try to open the Spotify app it doesn't respond, doesn't do anything.  I have removed the app, restarted the system, re-installed the app, done manual updates - for two days - DOES NOT WORK.  DOES NOT WORK.  

Roku TV 6190X

TCL Model 50UP120

Serial number YW003C960844

Software version:  10.0.0 * build 4209-22

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RokuDanny-R
Roku Employee
Roku Employee

Re: Spotify channel frozen inside channel

Jump to solution

Hi @Jim64 @laurajazz 

Thanks for the posts.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue remains unresolved, I'd recommend reaching out to Spotify directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Spotify channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.spotify.com/ca-en/about-us/contact/

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Jim64
Level 8

Re: Spotify channel frozen inside channel

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Hi Danny (& others)

I followed the steps Danny specified in his most recent posts and it still didn't work BUT...

I logged off (from the "Select Account" screen), re-entered my credentials (which I find so annoying - I shouldn't have to do that unless I change equipment or something), and then suddenly it worked.  

Getting in touch with Spotify is a bridge too far. If this hadn't worked, I would have cancelled that service. 

Thanks for your help!

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JC12
Level 10

Re: Spotify channel frozen inside channel

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@Jim64 wrote:

Hi Danny (& others)

I followed the steps Danny specified in his most recent posts and it still didn't work BUT...

I logged off (from the "Select Account" screen), re-entered my credentials (which I find so annoying - I shouldn't have to do that unless I change equipment or something), and then suddenly it worked.  

Getting in touch with Spotify is a bridge too far. If this hadn't worked, I would have cancelled that service. 

Thanks for your help!



Hello, I want to try this. Where is the select account screen? On Roku or Spotify?

thank you.

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makaiguy
Community Streaming Expert

Re: Spotify channel frozen inside channel

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@JC12 wrote:

Where is the select account screen? On Roku or Spotify?

That would be in the Spotify channel app -- after it comes up, you'll find it in the menu on the left, marked with a "gear" icon.

You'll see two options "SWITCH USER" and "FORGET ME ON THIS DEVICE".

 


 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

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