Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Spotify Troubles

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Hey, can anyone help me get Spotify? For some reason it does not show up on my roku itself or on the app, but is on the web version of the channel store, and says it is already installed when I don't have it. I am not sure what to do or if I am gonna to go without, any help would be appreciated, thank you!

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Level 19

Re: Spotify Troubles

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Do you have an older Roku? What is your model number? Some channel apps require the advancements of later models and can't be installed on older, less capable models.

Per https://www.lifewire.com/how-to-add-spotify-to-roku-4628130:

All Roku TVs and Roku streaming devices with a model number of 3600 or higher are compatible with the upgraded Spotify app.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

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2 Replies
Level 19

Re: Spotify Troubles

Jump to solution

Do you have an older Roku? What is your model number? Some channel apps require the advancements of later models and can't be installed on older, less capable models.

Per https://www.lifewire.com/how-to-add-spotify-to-roku-4628130:

All Roku TVs and Roku streaming devices with a model number of 3600 or higher are compatible with the upgraded Spotify app.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

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Level 7

Re: Spotify Troubles

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**bleep**, mine says 2710X, guess I will have to go without for now. I even have it updated so I couldn't figure out what was wrong. Figured if it did YouTube fine, Spotify wouldn't be an issue. 

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