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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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jcgc50
Level 7
3 weeks ago

Spotify Sound Issue

Using a Stick + on a Samsung 4K TV and Samsung soundbar. Recently subscribed to Spotify and have noticed that a subtle noise on music that almost sounds like the pops you would get with a vinyl LP.

The stick is powered off each day at the end of the day so I've not bothered to reboot the stick. I don't get that problem on other channels including Pandora.

I listened to the same music using the Samsung TV version of the app and didn't hear that noise with it.

Any suggestions?

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jcgc50
Level 7
3 weeks ago

Re: Spotify Sound Issue

Update. I noticed the problem with other channels. Restarted the device and it appears to have fixed the problem. I've had sound issues before with all channels that required a restart to fix. Sounds like a device issue.

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