Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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EyesofHorus
Level 7

Spotify Refuses to play Videos.

I enjoy listening and watch the Joe Rogan Experience podcast and ever since he has switched platforms to Spotify, I have been unable to watch his videos on my Roku TV via Spotify. It is very frustrating and I hope some can identify the problem and begin to fix it . 

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MaryFranco
Roku Employee
Roku Employee

Re: Spotify Refuses to play Videos.

Hi @EyesofHorus,

Thanks for the post.

We'd like to gather more information about the issue you're running into. Does the issue only occur on a specific channel or all channels on your Roku device? What was the error message when attempted to stream the channel? 

Have you tried removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'? Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

With more information, we will be able to assist you further.

Thanks,

Mary

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