Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I’ve been using Spotify on Roku for several years. Out of the blue, Roku linked Spotify using my Roku credentials. Now Spotify will not launch. When I select Spotify I am prompted to select an account (mine is the only account). When I select my account, nothing happens. I’ve tried deleting and reinstalling-installing Spotify, but same result. I’ve tried to remove my credentials, but it doesn’t respond or react when that option is selected either.
I am having the exact same issue starting yesterday. I can't log in to spotify. The message states; "this account is linked with your Roku credentials" can't do anything on Spotify account, it is locked up.
The issue occurs when, on the Home Screen, I navigate to the Spotify app icon. I press ‘enter’ on the Roku remote to launch the app. The app launches then prompts to select a user. I am the only user so the options are Add New or my User Name. I select my user name, press enter and then nothing happens. It remains on that screen. I have left it for hours just to see if it ever changes, and nothing.
I did nothing to link my Spotify logon to my Roku credentials. A few weeks ago Roku just displayed a message indicating my Spotify login has now been linked with my Roku credentials. I don’t use the same credentials. An option to confirm or cancel would be helpful.