Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Difficile
Level 7

Spinning circle on Prime and Hulu

My newish ultra has a problem accessing a few shows on different streaming services. When I try to watch, I get the spinning circle, then a message that says “Check Device Power,” with directions to check connections, but our connections are fine. Just with one show on Prime and one on Hulu.

0 Kudos
1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee

Re: Spinning circle on Prime and Hulu

@Difficile

Thanks for the post.

Have you tried rebooting your wireless network to see if that helps resolve the issue you are experiencing? In addition, try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

Does this clear up the issue you are seeing? Please keep us posted what you find out.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos