Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7


I don’t see channels like hbo and the Spanish package. How do I add them. I already have them on the cable.

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Roku Employee
Roku Employee

Re: Spectrum


Thanks for the post.

Can you please clarify the issue that you are experiencing?

If you are trying to watching these channels through the Spectrum channel, you will need to contact Spectrum for more information about that channel's features and functionality. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spectrum support here:


Danny R.
Roku Forum Moderator
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