Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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roninsheena
Level 7

Spectrum tv app not loading

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called spectrum and multiple complaints at same time with customers using ROKU, cannot load the spectrum app it is stuck on verifying account. spectrum says its a ROKU problem

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Community Manager
Community Manager

Re: spectrum tv app not loading

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Thanks for the notes here. Apologies for any incorrect information you may have been given, but we are not experiencing any issues at the moment that would cause an issue with this channel (app).

If other channels on your Roku device are working correctly, this is usually an indication that an issue encountered by a specific channel's systems/services may be affecting your experience in that particular channel. 

You'll want to contact Spectrum support to report the issue and request additional support and status updates. You can reach Spectrum support here: https://www.spectrum.net/contact-us/

 

Thanks,

Tanner

 

Tanner D.
Roku Community Manager

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jaecab
Level 7

Re: spectrum tv app not loading

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Situation is exactly the same here in Hawaii. Spectrum says it’s a problem on Roku’s end. Spectrum app is working on Apple TV though.

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Spectrum app freezes at "verifying your account"

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Purchased a new Roku Streaming Stick +. Attempting to open Spectrum app to login and it opens and says "verifying your account" but goes not farther.  I have spectrum TV and have used an older roku stick without problems, just wanted to upgrade to the newest version.

Have uninstalled app, rebooted stick, reinstalled app and same thing.  Stuck on "verifying your account".

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HDgal
Level 8

Re: spectrum tv app not loading

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Mine won't load either. This just happened a few weeks ago too. I;m in Maine.

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Community Manager
Community Manager

Re: spectrum tv app not loading

Jump to solution

Thanks for the notes here. Apologies for any incorrect information you may have been given, but we are not experiencing any issues at the moment that would cause an issue with this channel (app).

If other channels on your Roku device are working correctly, this is usually an indication that an issue encountered by a specific channel's systems/services may be affecting your experience in that particular channel. 

You'll want to contact Spectrum support to report the issue and request additional support and status updates. You can reach Spectrum support here: https://www.spectrum.net/contact-us/

 

Thanks,

Tanner

 

Tanner D.
Roku Community Manager

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1970boss
Level 7

Re: spectrum tv app not loading

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@jaecab wrote:

Situation is exactly the same here in Hawaii. Spectrum says it’s a problem on Roku’s end. Spectrum app is working on Apple TV though.


I’m having the same problem. Tried everything with no luck. Who will own up to the problem, ROKU or Spectrum?

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LJP
Level 7

Re: spectrum tv app not loading

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Same here in Florida. UGH 

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bkmail
Level 7

Re: Spectrum tv app not loading - We're verifying your account

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App will not load - Wisconsin.

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Bex
Level 7

Re: Spectrum tv app not loading

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I was having the same issue with roku and spectrum app.  I restarted everything and that seemed to do the trick.  I'm in San Antonio, Texas.

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HDgal
Level 8

Re: spectrum tv app not loading

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Mines back upSmiley Happy

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