Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Spectrum not working for me

Spectrum says unable to complete request 

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Level 19

Re: Spectrum not working for me

Are you using a Roku model supported by Spectrum? (Check model and model number via Settings > System > About)



The "XFINITY Stream Beta" channel works on these Roku devices:

Roku TV (5XXX, 6XXX: Models within the 5000 and 6000 range)
Streaming Stick (3800, 3600)
Streaming Stick+ (3810)
Express (3900, 3700)
Express+ (3910, 3710)
Premiere (4620)
Premiere+ (4630)
Ultra (4660, 4640)
Roku 4 (4400)
Roku 3 (4200, 4230)
Roku 2 (4210)


  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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