Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Spectrum not working for me

Spectrum says unable to complete request 

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Level 16

Re: Spectrum not working for me

Are you using a Roku model supported by Spectrum? (Check model and model number via Settings > System > About)

 

Source: https://support.xfinityoncampus.com/hc/en-us/articles/115004909567-For-Roku

The "XFINITY Stream Beta" channel works on these Roku devices:

Roku TV (5XXX, 6XXX: Models within the 5000 and 6000 range)
Streaming Stick (3800, 3600)
Streaming Stick+ (3810)
Express (3900, 3700)
Express+ (3910, 3710)
Premiere (4620)
Premiere+ (4630)
Ultra (4660, 4640)
Roku 4 (4400)
Roku 3 (4200, 4230)
Roku 2 (4210)

 

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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