Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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bing3800
Level 7

Spectrum not loading again

Ok, it is 6/4/2020 and Spectrum app not loading. I saw in 2019 the same thing was happening tonight on all my Roku sets. I tried to call Roku and they have no reps available due to COVID-19 ....BS. Anyone have any idea? I have rebooted...but nothing. I know if I call Spectrum they are going to say its Roku and if I could get a hold Ruko they would Spectrum....Any clue?

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13 REPLIES 13\
Barb28
Level 7

Re: Spectrum not loading again

I'm having the same problem!  Same error message on my tablet.  I have uninstalled and reinstalled Spectrum twice.  Often times Spectrum will have you do this.  I.research reflected the issue has to deal with Android.  

 

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lcbfavo
Level 7

Re: Spectrum not loading again

I'm having that problem with Xfinity.  One TV works but not the other.

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au82tiger
Level 7

Re: Spectrum not loading again

I'm having the problem also with Spectrum.  Everything was fine with the first TV for a month.  Then today I bought another Roku Premier and got them both working.  Then I returned my Spectrum Box and came home and neither TV will work properly.  I had Fox Business on the bedroom TV and my friend called and had me reinstall,  Now neither TV works!

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cron
Level 7

Re: Spectrum not loading again

Same here in Orlando. All day. Spectrum app not loading. No, this isn't at all frustrating...

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makaiguy
Community Streaming Expert

Re: Spectrum not loading again

I don't have Spectrum, but I think I've read that you still have to have at least one Spectrum cable box hooked up in your residence for the Spectrum app to work.  This would enable you to return some Spectrum boxes but not all.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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Cibernoide
Level 7

Re: Spectrum not loading again

Same in Los Angeles area. Late afternoon today. Just keeps saying "checking your subscription".

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luye21
Level 7

Re: Spectrum not loading again

Im having the same issue its the first time this ever happens though... Im also searching for solutions😢

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luye21
Level 7

Re: Spectrum not loading again

Just came back on its own  

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Cibernoide
Level 7

Re: Spectrum not loading again

Same here in LA. Got a prompt with the terms and conditions and all good.

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