Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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greggb2000
Channel Surfer

Re: Spectrum issue Ref Code RLP_999

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Had the same problem. After trying all the above solutions, my last solution worked.

Solution:

1. Open the ROKU Spectrum channel

2. Go to Settings top right Gear.

3. Go to Sign Out and sign out.

4. Now select Sign in Automatically. 

Thats it. I only did this on one of the seven Roku Streaming Sticks which fixed all of them.

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pcs9000
Newbie

Re: Spectrum issue Ref Code RLP_999

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I tried the Roku System Restart as instructed on the screen as well as trying  powering off/off the Spectrum modem/Roku Ultra devices, and signing out/in my Spectrum account on the App to no avail. What finally did work for me was to select the Spectrum App  and restart the App via the * button on the Roku remote.   

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MC13
Binge Watcher

Re: Spectrum issue Ref Code RLP_999

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What **bleep**!  Roku blames Spectrum. Spectrum blames Roku. Why can’t or won’t you guys fix this persistent and pervasive problem?  Neither of you give a **bleep** about your customers.  My choices are limited for streaming TV. I just wasted hundreds of dollars on two Roku TVs as they won’t connect to Spectrum just as all these folks describe. 

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MC13
Binge Watcher

Re: Spectrum issue Ref Code RLP_999

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Nope. 

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MC13
Binge Watcher

Re: Spectrum issue Ref Code RLP_999

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Nope.  

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