Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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icecowboy
Level 7

Spectrum app says Spectrum tv is only available in the U.S. and its territories, ref code RLC-1002

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Spectrum app says Spectrum tv is only available in the U.S. and its territories, ref code RLC-1002. Why and how to fix?

1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Spectrum app says Spectrum tv is only available in the U.S. and its territories, ref code RLC-10

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Hi everyone,

Thanks for the posts.

There was a known outage with Spectrum over the weekend and as of this time has been resolved and service should be restored.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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184 REPLIES 184\
spectrumtrouble
Level 7

Re: Spectrum app says Spectrum tv is only available in the U.S. and its territories, ref code RLC-10

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I am experiencing the same issue with spectrum tv.  It appears to have started after a Roku update of some sort as the home screen now has a different "Happy summer" appearance.  4 Rokus in home all show the same Reference Code RLC-1002.  Help!

 

icecowboy
Level 7

Re: Spectrum app says Spectrum tv is only available in the U.S. and its territories, ref code RLC-10

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That's when it started for me also.

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Kev1n
Level 7

Re: Spectrum app says Spectrum tv is only available in the U.S. and its territories, ref code RLC-10

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This happened to me also. Help

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etbrennan
Level 7

Re: Spectrum app says Spectrum tv is only available in the U.S. and its territories, ref code RLC-10

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Having this issue as well, worked fine yesterday.

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Mubwob
Level 8

Re: Spectrum app says Spectrum tv is only available in the U.S. and its territories, ref code RLC-10

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Same here. What the **bleep**???

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PredatorRanger
Level 8

Re: Spectrum app says Spectrum tv is only available in the U.S. and its territories, ref code RLC-10

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Getting the same error now when I tried to open the Spectrum app. 

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JP03
Level 8

Re: Spectrum app says Spectrum tv is only available in the U.S. and its territories, ref code RLC-10

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Same problem - keep getting RLC-1002.  I AM in the US . Tried restarting router, TV, Roku -- nothing helps. Suggestions??

 

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InnocentJewels
Level 7

Re: Spectrum app says Spectrum tv is only available in the U.S. and its territories, ref code RLC-10

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Mine worked yesterday and now I am getting the same code. 

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Ladyjuris09
Level 7

Re: Spectrum app says Spectrum tv is only available in the U.S. and its territories, ref code RLC-10

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The same. Has anyone reached out to Spectrum or Roku? 

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