Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Shelley912
Level 7

Spectrum app not working RLP - 999

I'm currently having issues with the spectrum app. I watched it this morning and everything was fine. Now, the guide how's up, I can click on what I want but then I get error RLP-999 code. I have unplugged/plugged Roku and then checked for any updates in settings. Any other suggestions?

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17 REPLIES 17\
RokuKariza-D
Roku Employee
Roku Employee

Re: Spectrum app not working RLP - 999

Hello @Shelley912

Thanks for reaching out here in the Community!

Channels on Roku are developed and maintained by the channel developer themselves. Since you're getting an error code within the Spectrum channel, it'll be best to reach out to their customer support team to get help. They are the best ones to provide the appropriate resolution or troubleshooting steps related to the error code you received. 

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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vcantu0317
Level 7

Re: Spectrum app not working RLP - 999

Did u ever get this fixed? I'm having same issue. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Spectrum app not working RLP - 999

Hi @vcantu0317

Thanks for the post.

I'd recommend following my suggestion in my post above as Spectrum Support is the best one to help you out with this matter. 

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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bunnykinb4
Level 7

Re: Spectrum app not working RLP - 999

Omg, Spectrum was working on Roku stick too. You and I keep having this issue. I went on this morning and now have error RLP-999. I don't have issues with Netflix, Hulu. Very odd it's always Spectrum. 

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bunnykinb4
Level 7

Re: Spectrum app not working RLP - 999

@Shelley912   Unfortunately, Spectrum support doesn't deal with this issue. It's goes back to Roku whenever I have had issues. I restarted, updated etc without any help in working. 

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bunnykinb4
Level 7

Re: Spectrum app not working RLP - 999

Spectrum was working from Roku stick just days ago. Today, I can't access because of the error code. My other apps work. 😩 Why Spectrum?

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Wyspy22
Level 7

Re: Spectrum app not working RLP - 999

In case you missed it, Roku and Spectrum had contract issues. 

Spectrum was my provider too. Called Spectrum to find this out.

My understanding is that the 2 companies have kissed and made up. Try searching for the Spectrum app and reinstall

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bunnykinb4
Level 7

Re: Spectrum app not working RLP - 999

@Wyspy22  I have uninstalled Spectrum, updated Roku, reinstalled Spectrum and restarted Roku. I still get error message. It appears Spectrum wants to start. I see Spectrum checking subscription, channels start to appear, then lovely error message. Ugh. Thanks. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Spectrum app not working RLP - 999

@bunnykinb4

Thanks for the post.

When removing the channel, please make sure that you are restarting your Roku device before adding the channel back again.

If you are still unable to resolve we would recommend reaching out to Spectrum support directly regarding that specific error code. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Spectrum support here: https://www.spectrum.net/support/

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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