Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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1lolo94
Level 7

Spectrum app issue

Hello everyone!

New to the forum so please take it easy on me Smiley Happy

I just purchased my Ultra and I am trying to install the spectrum app and there is no option to sign in. All I see if the $21.99 price they want me to buy.

Am I installing th wrong app? I hope I put this into the right forum.

Thanks!!
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2 Replies
ghb51
Level 8

Re: Spectrum app issue

After you open the app, look at the bottom of the pricing screen, if you see a BACK button click that by pressing the OK button on your Roku remote and see if it takes you to the sign in screen.
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Kellyh
Level 7

Re: Spectrum app issue

I use Spectrum internet service and I believe you have to have a spectrum modem to get the free service over the internet. They ID the modem and let you in for free. If it is not a Spectrum modem then they can not ID it. I do not know how it works if you are using different internet provider. Otherwise look around for the logon screen. 
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